Be alert! Fake infestation, Wilo's Action Record of Rights Protection in Hangzhou

In 2023, Wilo China received feedback from consumers, reflecting the sale of so-called "German Wilo pumps" at an unusually low price in a market in Hangzhou. In order to protect the rights and interests of consumers and prevent unnecessary losses caused by counterfeit products to consumers, the Wilo China Rights Protection Team quickly carried out relevant investigations.

After months of tracking and a variety of investigation and evidence collection, and finally found out the facts: this business will be counterfeit Wilo pumps doped with genuine sales, confusing the public and the interests of consumers.

On the afternoon of April 10, 2023, Wilo China and the industry and commerce department jointly launched a surprise anti-counterfeiting operation against suspected infringing merchants.

Batch of counterfeit Wilo pumps seized

In a mechanical and electrical market in Hangzhou, 23 warehouse storage Wilo pumps are all counterfeit products.​Through careful inspection of the outer packaging, internal labels and comparison of anti-counterfeiting QR codes, it is confirmed that these products are not genuine Wilo brand products. A total of 110 counterfeit Wilo pumps were seized during the operation, along with more than 400 counterfeit Wilo brand packaging cartons and hundreds of counterfeit labels and instructions.

These counterfeit products not only fail to provide the quality guarantee of genuine Wilo products, but also may bring security risks to the use of consumers. Therefore, Wilo China recommends that the majority of user partners in the purchase of Wilo pump products, be sure to go through regular channels.

Mix the real and the fake: pay attention to identify the genuine Wilo

There are a wide range of pumps and returners stored in warehouse 25, including genuine pumps from the Wilo MHI and MHIL series, but the QR code of the outer box of some pumps has been deliberately erased. Some of the counterfeit Wilo RS series hot water returners have been seized by the industrial and commercial department.

Unknown product sources cannot be ignored

In the process of seizure, some "channel source unknown products" were found that did not have two-dimensional code information or two-dimensional code information was deliberately destroyed.The source of these pumps cannot be confirmed, and it is impossible to distinguish the authenticity through a simple scan code, and there are many hidden dangers such as the untraceable warranty date. Therefore, Wilo China solemnly calls on consumers to choose to purchase through formal and reliable channels as far as possible to ensure that their own interests are not infringed.

The anti-counterfeiting rights action not only shows Wilo China's determination to safeguard brand rights and interests, but also through this case to remind the majority of consumers how to effectively eliminate the false and preserve the true and protect their own rights and interests.